#47 Frontline Employees as Game Changers in Hospitals

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#46 Employee-Driven Service Innovation: A Typology – Empirical Findings from Projects in Rehabilitation Clinics

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#45 Personality, Collaboration, or Climate: What Most Fosters Innovative Work Behavior? – Empirical Findings in German Hospitals

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#44 A Cross-National Comparison of Hospitals’ Use of Social Media as a Venue for Service Innovation

Bettina Kriegl, Andrea Raab & Herbert Woratschek

#32 How to Survive Economic Crises in Social Purpose Organizations

Franziska S. Kullak, Jonathan J. Baker & Herbert Woratschek

#27 Service Innovation in the Workplace - How Does It Emerge?

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#26 Frontline Service Innovation – Looking at the Bright Side of Role Conflict

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#20 Value in Service Management - Part II: Logic of Value Co-Creation

Herbert Woratschek

#19 Value in Service Management - Part I: Traditional Logic of Products

Herbert Woratschek

#11 Service Quality-Value Framework 

Herbert Woratschek, Chris Horbel, Bastian Popp & Tim Ströbel

SMAB Relevant Management Insights are edited by Herbert Woratschek & Guido Schafmeister